Product Condition Policy
This policy explains how product condition is described on Refurbiz.in for refurbished, renewed, open-box, used-tested and compatible electronics/accessories. Customers should always review the product page for exact condition, warranty, accessories and return eligibility before placing an order.
Clear Condition Disclosure
Category-Specific Details
Tested Before Dispatch
Listing-Based Warranty
Our Product Condition Types
Refurbiz sells electronics and accessories in different conditions. The exact condition type will be mentioned on the product page wherever applicable. A product should not be assumed to be brand-new unless the product page clearly says so.
Refurbished
A previously owned or returned product that has been inspected, cleaned where applicable, tested and made functional for resale. It may have minor cosmetic signs of previous use.
Renewed
A product that has been checked, cleaned where applicable and tested for working condition. It may not be brand-new and may have packaging or accessory differences.
Open-Box
A product whose packaging may have been opened or handled earlier. It may be unused or lightly used depending on the listing. Packaging may not be sealed or original.
Used-Tested
A used product tested for basic functionality before dispatch. It may show visible signs of previous use and may not include original packaging or original accessories.
Compatible Accessory
A non-original but compatible accessory suitable for the product or device mentioned in the listing. Compatibility must be checked by the customer before purchase.
New, If Clearly Mentioned
Some accessories or products may be new only if the product page clearly states “New”. If “New” is not clearly mentioned, customers should rely on the condition shown in the listing.
What Customers Should Check Before Buying
Condition TypeRefurbished / renewed / open-box / used-tested / new if stated
GradeLike New, Good, Acceptable or other listing grade where applicable
Cosmetic ConditionScratches, dents, marks or normal signs of use if applicable
AccessoriesCharger, cable, adapter, dongle, eartips, cartridge, toner or other included items
PackagingOriginal box, plain box, Refurbiz packaging or secure packaging
WarrantyExact seller warranty or no warranty as mentioned on product page
Return EligibilityReturn/replacement rules may vary by product category
Product Category Condition Notes
Mobiles & Tablets: May be refurbished or used-tested. Customers should check storage, colour, battery condition, display, cosmetic grade, accessories and warranty.
Laptops & Computers: May be refurbished or used-tested. Customers should check processor, RAM, storage, battery backup, charger, keyboard, screen condition and warranty.
Printers: May be refurbished or used-tested. Customers should check print test status, connectivity, included cable/adaptor, cartridge/toner status and warranty.
Audio Products: Earphones, earbuds and neckbands may be open-box, renewed or used-tested. Battery backup, hygiene condition, eartips and charging case details may vary.
Keyboard & Mouse: May be new, open-box, refurbished or used-tested as mentioned. Wireless receiver/dongle and battery inclusion must be checked on the product page.
HDD / SSD / RAM: May be used-tested or refurbished. Capacity, interface, basic health/functionality and warranty should be checked before purchase.
Massagers & Personal Electronics: May be open-box, renewed or used-tested. Hygiene-sensitive return conditions may apply.
Mobile, Laptop & Printer Accessories: May be new, open-box, refurbished, used-tested or compatible. Compatibility and included items must be checked carefully.
Condition Disclosure on Product Pages
Refurbiz aims to mention relevant product condition details on the product page. Depending on the product category, the listing may include condition type, grade, cosmetic condition, included accessories, packaging, battery information, warranty and return eligibility.
May Be Mentioned on Listing
- Product condition type
- Grade or cosmetic condition
- Functional testing status
- Battery or backup information where applicable
- Included accessories and packaging
- Seller warranty or warranty exclusion
Should Not Be Assumed
- That product is brand-new unless clearly mentioned
- That original brand box is included
- That original brand accessories are included
- That battery backup equals a new product
- That manufacturer warranty is available
- That all products have same warranty or return rules
Images and Actual Product Appearance
Product images may be representative unless the product page specifically states that actual product images are shown. Actual product appearance, packaging, cosmetic marks and included accessories may vary depending on condition grade, availability and product category.
Image Note: Images are used to help customers identify the model and product type. For refurbished, renewed, open-box and used-tested products, customers should rely on the written condition, grade, accessories and warranty information mentioned on the product page.
Accessories and Packaging
Refurbished, renewed, open-box and used-tested products may not include original brand packaging or original brand accessories unless specifically mentioned on the product page. Compatible accessories may be provided where applicable.
Original BoxOnly if clearly mentioned on product page
Plain PackagingMay be used for safe delivery
Compatible AccessoriesMay be provided if original accessory is not available
Included ItemsOnly items mentioned on listing should be expected
Battery-Operated Products
Battery-operated products such as mobiles, laptops, earbuds, neckbands and wireless accessories are tested for charging and basic battery performance before dispatch where applicable. Battery backup, battery health and charging cycle performance may vary due to previous usage, age and product condition.
Battery Note: Refurbished or used-tested products may not provide the same battery backup as a brand-new product. Battery warranty or minimum battery condition applies only if clearly mentioned on the product page.
Cosmetic Condition
Products may have minor or visible cosmetic signs depending on condition type and grade. Cosmetic signs may include scratches, marks, dents, faded colour, usage marks or packaging wear. Cosmetic condition does not affect product functionality unless specifically mentioned.
Important: Cosmetic marks, scratches or signs of use that are disclosed on the product page are not treated as defects and are not eligible for return or warranty claim only on cosmetic grounds.
Return and Warranty Link to Condition
Return and warranty eligibility depends on the product condition, category, listing details and published policies. Products are eligible for return only for covered reasons such as defective, wrong, damaged or not-as-described cases within the return window. Warranty applies only where seller warranty is clearly mentioned.
Return WindowAs per Return & Refund Policy
WarrantyAs mentioned on product page
Manufacturer WarrantyOnly if clearly mentioned
InspectionReturns/warranty claims are subject to verification
Customer Responsibility
Customers should carefully read the product title, description, specifications, condition details, warranty, return eligibility and included accessories before placing an order. If any information is unclear, customers may contact Refurbiz support before purchase.
Final Note: Product condition, grade, appearance, accessories, packaging, battery performance, warranty and return eligibility may vary by product. The product page is the primary source for exact condition and included items.
Contact for Product Condition Questions
For any questions about product condition, accessories, warranty, compatibility or return eligibility, contact our support team before placing your order.
Emailsupport@refurbiz.in
Phone9211245700
Support HoursMon – Sat, 10 AM – 6 PM
