1. Order Cancellation
Before Dispatch
- Orders can be cancelled free of charge before dispatch.
- To cancel, contact our support team with your Order ID.
After Dispatch
- Once an order is shipped, cancellation is not available.
- Customers can request a return after delivery as per the policy below.
2. Return Policy
Return Window
- Returns can be requested within 14 days of delivery.
Eligible Return Reasons
Returns are accepted if:
- Product is defective or not working properly
- Product is damaged during delivery
- Incorrect product is delivered
- Product does not match the description
Return Conditions
- Product should be in original condition
- All accessories, manuals, and packaging should be included
- Return request must be raised within the return window
Return Charges
- No return fees, no restocking fees, and no hidden charges
- Return pickup (where applicable) is completely free
Return Process
- Contact support with your Order ID and issue details
- Our team will arrange pickup or guide you through the return process
3. Refund Policy
Refund Eligibility
- Refunds are processed after the returned product is received and verified
Refund Timeline
- Refunds are initiated within 10 working days after approval
- Actual credit time depends on the payment provider
Refund Mode
- Prepaid Orders: Refunded to the original payment method
- Cash on Delivery (COD): Refunded via bank transfer or UPI
Partial Refunds (if applicable)
- In certain cases, a partial refund may be processed based on product condition
4. Order Cancellation by Refurbiz.in
If an order cannot be fulfilled due to operational reasons:
- A full refund will be processed automatically
5. Additional Information
- All requests are handled after a quick verification process
- Return pickup and timelines may vary based on location
6. Contact Us
Email: support@refurbiz.in
Phone/WhatsApp: 9211245700