Return & Refund Policy
This policy explains return, replacement and refund terms for products purchased on Refurbiz.in, including refurbished, renewed, open-box, used-tested products and accessories. Eligibility may vary by product category and product listing.
14-Day Return Window
Category-Specific Eligibility
Inspection Based Approval
Replacement or Refund
R
Resolution Process
Replacement is preferred where possible. Refund is issued if replacement is unavailable or if the return/refund request is approved after product inspection.
14
14-Day Return Window
Raise a request within 14 days of delivery for eligible defective, wrong, damaged or not-as-described products.
P
Pickup Where Serviceable
Reverse pickup is arranged for approved returns where courier service is available for your pin code.
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Refund After Approval
Approved refunds are processed after inspection as per the refund timeline and payment mode.
How Returns Work
1
Contact Support
Contact us within 14 days of delivery with order ID, issue details, photos and video where applicable.
2
Return Pickup / Guidance
For approved requests, reverse pickup is arranged where serviceable. If not available, support will guide you with next steps.
3
Inspection & Resolution
After product inspection, replacement, repair, refund or rejection reason is shared as per policy and product condition.
14-Day Return Window
Customers can request a return, replacement or refund within 14 days from the date of delivery for eligible cases. This applies to products that are defective, wrong, damaged in transit, missing listed accessories, or not as described in the product listing.
Requests raised after 14 days of delivery are not eligible under this return policy. If the product carries warranty, eligible functional issues after the return window may be handled under the warranty policy.
What is Eligible for Return
Returns may be accepted for the following reasons, subject to product category, inspection and listing details:
Defective ProductProduct is not functional or has a covered fault on arrival
Wrong ProductDifferent model, item, colour or variant delivered
Damaged in TransitDamage reported with photos/video within required timeline
Not as DescribedCondition, grade, specifications or listed accessories significantly differ
Coverage
Eligible for Return
- Product is defective or not functional on arrival
- Wrong product or wrong variant delivered
- Product is significantly different from listing description
- Listed accessories are missing
- Major mismatch in condition grade or specifications
- Transit damage reported within 24 hours with evidence
Not Eligible for Return
- Physical damage, liquid damage or misuse after delivery
- Issues reported after 14 days of delivery
- Unauthorized repairs, modification or tampering
- Normal wear and tear or expected ageing
- Minor cosmetic marks already disclosed in listing
- Change of mind, buyer’s remorse or compatibility not checked by customer
Category-Specific Return Conditions
Mobiles / TabletsReturn for covered functional defect, wrong item or not-as-described condition
Laptops / ComputersReturn for covered functional defect, wrong configuration or major listing mismatch
PrintersReturn for functional defect; consumables handled as per listing and inspection
Earphones / Buds / NeckbandsReturn only for defective, wrong, damaged or not-as-described product due to hygiene reasons
MassagersReturn only for defective, wrong, damaged or not-as-described product due to hygiene/personal-use reasons
HDD / SSD / RAMReturn for functional defect after testing; data loss/recovery not covered
AccessoriesReturn depends on condition, compatibility details and listing-specific warranty/return terms
Return Conditions
To be eligible for return, the product must meet the following conditions:
Product ConditionSame as received, with no new damage or misuse
AccessoriesAll items received in the package must be returned
Invoice / Order IDOrder ID or invoice details must be shared
TamperingNo unauthorized repair, modification or part removal
Request WindowRequest must be raised within 14 days of delivery
Reverse Pickup & Charges
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No pickup fee for approved returns where pickup is serviceable
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No restocking fee for approved eligible returns
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No hidden processing charge for approved eligible returns
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Support guidance if pickup is not available at your pin code
Refurbiz arranges reverse pickup for approved return requests where courier pickup is serviceable. If reverse pickup is not available at your location, our support team will guide you with the available return process.
Refund Policy
Replacement is preferred where possible. Refund is issued if replacement is unavailable, the product qualifies for refund, or refund is approved after product inspection. Refunds are processed only after the returned product is received and passes verification.
Resolution PriorityReplacement / repair where applicable → refund if approved
Prepaid OrdersRefund to original payment method
COD OrdersRefund via UPI, bank transfer or other approved method
Refund ProcessingUsually within 5–7 business days after approval
Refund Timeline
1
Request Raised
Within 14 days
2
Pickup / Return
As per serviceability
Return Policy vs Warranty
14-Day Return Policy
Within 14 days of delivery
For eligible defective, wrong, damaged or not-as-described products
Replacement or refund as per inspection and eligibility
Refund possible only if approved under return policy
Category-specific return conditions may apply
Seller Warranty
After return window, if product carries warranty
Warranty period and coverage vary by product listing
Usually repair or replacement, not refund
Physical damage, liquid damage and misuse not covered
Claim through support@refurbiz.in
Important — Product Condition: Refurbiz sells refurbished, renewed, open-box and used-tested electronics. Product appearance, grade, accessories, packaging, battery performance and warranty may vary by listing. Minor cosmetic signs such as scratches, marks or normal signs of use that are disclosed on the product page do not qualify as defects.
Hygiene-Sensitive Products: Earphones, earbuds, neckbands, massagers and similar personal-use products are returnable only for defective, wrong, damaged or not-as-described cases. Used hygiene-sensitive products may not be eligible for preference-based returns.
Storage Devices: HDD, SSD, RAM and similar storage products are tested for functionality where applicable. Refurbiz is not responsible for customer data, data loss, data recovery or software installed by the customer.
Unboxing Video
An unboxing video is strongly recommended, especially for damage in transit, wrong product, missing accessories or tampered package claims. It helps verify the package condition and speeds up the resolution process.
How to Raise a Return Request
Contact our support team within 14 days of delivery with your order ID, issue description, photos and video where applicable. We will guide you through the next steps.
Emailsupport@refurbiz.in
Phone9211245700
Support HoursMon – Sat, 10 AM – 6 PM
Inspection & Decision
All return requests are subject to product verification and quality inspection based on this policy, product listing details and evidence shared by the customer. If a request is rejected, Refurbiz will share the reason for rejection with the customer.
