This policy explains order processing, dispatch timelines, delivery expectations and shipping-related terms for orders placed on Refurbiz.in. Delivery timelines may vary depending on product type, serviceability, order verification and courier partner operations.
Orders are usually processed within 0 to 2 business days after successful payment confirmation, COD verification where applicable, or order verification. Processing may take longer during high-demand periods, public holidays, product testing, packaging checks or if additional verification is required.
For refurbished, renewed, open-box and used-tested products, dispatch may include final quality checking, accessory matching, packing and invoice preparation before handover to the courier partner.
After dispatch, orders are typically delivered within 2 to 5 business days across India, depending on delivery location, courier partner serviceability and logistics conditions.
We aim to deliver across PAN India. Delivery availability depends on courier serviceability for your specific pin code. If your location is unserviceable, you may be notified at checkout or after order placement, and the order may be cancelled with refund as per policy.
Orders may be shipped through available courier and logistics partners depending on product category, weight, delivery location and serviceability. Courier partner selection is done by Refurbiz or its logistics system to provide suitable delivery service for the order.
- Customers must provide a complete delivery address, correct pin code and active contact number at the time of ordering.
- If the customer is unavailable at the time of delivery, the courier partner may attempt redelivery as per its standard process.
- Repeated failed delivery attempts, incorrect address, customer refusal or unreachable phone number may result in return-to-origin and order cancellation.
- For COD orders, refusal or repeated failed delivery may affect future COD availability.
Delivery timelines are estimates and may be affected by courier delays, weather, public holidays, remote locations, incorrect address details, or other situations outside Refurbiz’s direct control. Our support team will assist customers in tracking and resolving shipment-related issues wherever possible.
Once your order is dispatched, tracking details may be shared via SMS, email, WhatsApp, order page or customer support, depending on availability. You can use the tracking details to monitor shipment status with the courier partner.
Please inspect the package carefully at the time of delivery. If the outer packaging appears tampered, damaged, wet, broken or resealed, follow the steps below:
- Do not accept a severely damaged or visibly tampered package. You may refuse delivery and report the issue immediately.
- If the package is accepted, record a clear unboxing video before opening and contact support within 24 hours of delivery.
- Share photos, unboxing video, order ID and issue details using the contact details available on our Contact Us page and website footer.
For shipping-related concerns including tracking issues, delayed delivery, wrong address, delivery failure or damaged package reporting, customers can use the contact details available on our Contact Us page and website footer.