Refurbiz is a brand operated by VLE Store, a GST-registered business based in Gurgaon, Haryana, India. We operate Refurbiz.in for the sale of refurbished, renewed, open-box, used-tested products and accessories.

For customer support, privacy-related queries, or data-related requests, customers can use the contact details available on our Contact Us page and website footer.

We collect only the information necessary to process orders, deliver products, provide support, manage returns/refunds/warranty claims, prevent fraud, comply with legal requirements, and improve customer experience on Refurbiz.in.

We use customer data only for legitimate business purposes related to orders, delivery, support, returns, refunds, warranty claims, fraud prevention, legal compliance and website improvement.

• Order processing: To confirm, fulfil and deliver orders accurately.
• Payment processing: To complete transactions securely through authorised payment gateway partners.
• Delivery and logistics: To share necessary delivery details with courier partners.
• Customer support: To resolve queries, complaints, returns, refunds and warranty claims.
• Order communication: To send order confirmations, invoices, tracking updates and service messages.
• Fraud prevention: To detect suspicious orders, payment misuse or false claims.
• Legal compliance: To maintain records required under Indian tax, accounting and business laws.
• Website improvement: To understand usage patterns and improve performance, navigation and customer experience.

We do not sell customer personal data. We share data only with trusted service providers and authorities where required to operate our services or comply with legal obligations.

Refurbiz.in may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic and improve customer experience.

• Essential cookies: Required for cart, login, checkout and session functionality.
• Analytics cookies: Help us understand how visitors use the website and improve performance.
• Preference cookies: Remember browser, device or browsing preferences where applicable.
• Marketing cookies: May be used to measure advertising performance or show relevant promotions where legally permitted.

We use reasonable technical and organisational measures to protect customer personal data from unauthorised access, misuse, loss or disclosure.

We retain customer data only for as long as required for order fulfilment, support, warranty, return/refund handling, fraud prevention, accounting, tax records and legal compliance.

Customers may request access, correction, deletion or other action regarding their personal data, subject to applicable law, identity verification and legal retention requirements. Such requests can be made using the contact details available on our Contact Us page and website footer.

Refurbiz.in is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If a parent or guardian believes that a minor has provided personal information, they can contact us using the contact details available on our Contact Us page and website footer.

Refurbiz.in may contain links to third-party websites, payment platforms, courier tracking pages or service providers. We are not responsible for the privacy practices or content of third-party websites. Customers should review the privacy policies of those third-party services separately.

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or data handling practices. Updated terms will be posted on this page with a revised effective date where applicable.

For any questions about this Privacy Policy, customer data, privacy rights, or how personal information is handled, customers can use the contact details available on our Contact Us page and website footer.